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TICKET BOARD DEMO

Public demo board with the same workflow columns as Command: To Do, In Progress, Agent, Blocked, Testing, and Completed.

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Your City Ticket Board

Demo Data • Mar 8, 2026

To Do

2
PV-114High

Permit status page adds stale 2025 fee copy

Update fee schedule and service SLA copy on permit status content module.

permitMar 12

Assignee: Nina Park

Requester: Calvin Wu

Dept: Planning

contentpermitswebsite
PV-118Medium

Missed trash route form needs zone lookup

Add route-zone validation and preload resident address details.

requestMar 14

Assignee: Luis Mendez

Requester: Kara Flynn

Dept: Public Works

forms311

In Progress

2
PV-105Highest

Payment confirmation emails missing transaction IDs

Patch payment callback template mapping and replay failed sends.

incidentMar 10

Assignee: Brooke Allen

Requester: Finance Ops

Dept: Finance

paymentsemailincident
PV-109High

Search relevance drift on utilities knowledge pages

Tune ranking weights and boost billing + outage documents.

bugMar 13

Assignee: Mina Patel

Requester: Resident Services

Dept: Utilities

searchutilities

Agent

2
PV-111High

Automate weekly accessibility conformance export

Generate PDF statement after WCAG scan completion and attach to records.

taskMar 11

Assignee: AI Worker

Requester: Compliance Team

Dept: Compliance

automationwcag
PV-116Medium

Draft outage response template for utility billing API

Prepare resident notice template and escalation matrix.

requestMar 15

Assignee: AI Worker

Requester: Call Center

Dept: Resident Support

opstemplates

Blocked

1
PV-097High

New parcel API token pending vendor approval

Dependency on vendor access key issuance before deployment.

incidentWaiting

Assignee: Dana Brooks

Requester: GIS Team

Dept: Planning

apidependency

Testing

2
PV-102Medium

Mobile nav keyboard focus regression on forms page

Validate tab flow and skip links on iOS Safari and Chrome Android.

bugMar 10

Assignee: Jordan Lee

Requester: Accessibility QA

Dept: Digital Services

accessibilitymobile
PV-120Low

Service directory card filtering by department

Regression tests for filters and URL state persistence.

taskMar 16

Assignee: Priya Rao

Requester: Communications

Dept: City Manager

qadirectory

Completed

2
PV-088Medium

Expose outage map status in utilities hub

Added feed integration + resident-facing outage legend module.

requestDone

Assignee: Ava Chen

Requester: Utilities Ops

Dept: Utilities

utilitiesmap
PV-093High

311 form duplicate submission guard

Added idempotency key and duplicate alert suppression.

bugDone

Assignee: Marcus Holt

Requester: Support Desk

Dept: Public Works

311forms