AI Operations Platform for Government and Enterprise
AI Infrastructure for Modern Government Services.
CivIQ Guide unifies AI assistance, accessibility compliance, and digital service delivery in one operational platform.Built on LogIQ Stack, the observability and automation layer powering intelligent operations.
For government and enterprise operations teams running critical services.
AI intelligence layer connecting websites, workflows, and operational data.
Built for critical operations. Platform stack.CivIQ Guide + LogIQ Stack (Enterprise Beta)
Where Government Systems Break
Replace philosophical messaging with operational realities teams face every day.
Fragmented Systems
Operational context lives across dashboards, documents, and ticket boards.
Late Risk Discovery
Teams discover delivery risk after milestones have already moved.
Status Overhead
Leaders spend hours compiling updates instead of driving outcomes.
PrimIQ replaces fragmented coordination with operational intelligence.
Three Systems. One Government Platform.
CivIQ Guide combines AI Assistant Chatbot, WCAG 2.1 Compliance, and Government Websites & Apps in one operational product layer.
AI Assistant for Government Services
A city-ready AI assistant that answers resident questions, routes service requests, and provides source-backed responses across departments.
Deliver city-ready AI assistance with source-grounded answers, multilingual support, and service routing from one unified resident interaction layer.
- Resident Q&A with policy-grounded responses
- Intent routing into department service workflows
- Multilingual support across city service channels
Palo Verde Assistant
Online • Demo preview
Air Quality Alert
AQI advisory active until 7:00 PM. Sensitive groups should limit outdoor exertion.
Start a Report Issue request and include: • Nearest address + cross street • Lane direction or travel side • Photo if it is safe to take Urgent roadway hazards are prioritized first. You'll receive a confirmation number and status updates.
Citations
- apps/demo/src/pages/demo/ThreeOneOne.tsx:111
- apps/demo/src/pages/demo/ThreeOneOne.tsx:187
AI assistant disclosure: This assistant is automated and not a human representative.
Session auto-resets after 5 minutes of inactivity.
WCAG 2.1 AA Accessibility Operations Platform
Not a one-time scanner. CivIQ Comply is an accessibility operations layer for continuous monitoring, remediation execution, evidence, and ADA Title II readiness.
Monitor digital accessibility continuously, prioritize remediation, and validate pass/fail outcomes across every public service route from one compliance platform.
- Compliance observability for WCAG posture, remediation workflow, and governance reporting
- Continuous WCAG 2.1 AA monitoring
- Page-level issue tracking with severity and ownership
- Severity analytics for critical, serious, moderate, and minor issue trends
- Remediation workflow orchestration and SLA tracking
- Department-level compliance visibility for service teams
- Governance reporting and audit evidence tracking with AI-assisted remediation guidance
Accessibility Compliance Platform
WCAG 2.1 AA Compliance Operations
WCAG 2.1 AA operations center with severity analytics, remediation workflow, governance reporting, and evidence tracking.
Overall Score
91
Pages Scanned
142
Pages Passing
128
Total Issues
54
Severity Breakdown
Score Trend
+2 score vs previous scan • Last scan Mar 10, 2026 15:00 UTC
Critical Issues
4 open
Highest risk pages in permit + utility paths
Remediation Queue
17 in progress
Assigned owners and SLA state from admin console
ADA Readiness
91 score
Trend +2 vs previous scan export
Last Scan
Mar 10, 2026
15:00 UTC · Status: At Risk
CivIQ Guide Platform
Government Websites & Resident Apps
Modern government websites and mobile apps built for accessibility, service delivery, and long-term operational reliability.
CivIQ Sites is designed for government delivery teams that need clear compliance accountability, resilient publishing operations, and measurable platform reliability.
Desktop - IOS - Android
- Website Rebuild
- Managed Platform Rollout
- Remediation Project
Resident Interface
Government Website Launches
85+
Average Rebuild Delivery
10 Weeks
Accessibility Remediation Projects
140+
CivIQ Guide powers resident services, government websites, mobile apps, and compliance monitoring from a single managed platform.
Two Systems. Zero Chaos.
LogIQ Stack connects infrastructure signals and operational command, with AI agents that actually finish the work.
LogIQ Stack Platform
LogIQ Signals
Operational intelligence and observability for AI systems, APIs, and delivery infrastructure.
Observability suites like Datadog can be expensive and overloaded with so many features that teams struggle to know where to start. LogIQ Signals gives government and enterprise teams a focused operations layer with clear health, incident, and integration visibility.
- Real-time API health and channel checks across assistant endpoints
- Unified monitoring for GitHub, Jira, ServiceNow, and operations alarms
- Focused dashboards that remove bloated observability noise
Operational Health Console
AI Reliability Trend
Latency and error-rate line signals for assistant and operations services.
Top Resident Topics
Topic distribution across 100K resident interactions in the current window.
LogIQ Stack Platform
LogIQ Command
AI workspace for tickets, documentation, and agent-executed delivery workflows.
Too many vendors and not enough customization slows delivery. LogIQ Command is AI-powered so teams can adapt workflows, update delivery behavior, and manage their own code without waiting on Jira-style support queues.
Command combines AI agent execution, Ticket Board planning, and Docs so teams can manage delivery in one workspace.
- Ticket Board with AI Agent execution lanes for delivery workflows
- Command Docs for SOPs, handoffs, and team-owned delivery context
- AI agents execute work directly from command workflows
AI Delivery Workspace
In Progress
3PV-105
Payment confirmation emails missing transaction IDs
Finance · Mar 10
PV-109
Search relevance drift on utilities knowledge pages
Utilities · Mar 13
PV-120
Directory filters need stable URL state
City Manager · Mar 16
Agent
3PV-111
Automate weekly accessibility conformance export
AI Worker · Mar 11
PV-116
Draft outage response template for utility billing API
AI Worker · Mar 15
PV-124
Generate permit intake routing update and changelog
AI Worker · Mar 16
Completed
3PV-088
Expose outage status in utility resident-facing card
Utilities · Mar 9
PV-093
Suppress duplicate 311 form submissions
Support · Mar 12
PV-101
Document permit workflow handoff in Command Docs
Delivery · Mar 14
How It Works
Service workflows run as a structured Ask → Route → Respond → Improve cycle.
Ask
Residents ask questions or submit service requests through the city assistant interface.
Route
Intent detection and rules route each request to the right service team and queue.
Respond
CivIQ returns policy-grounded guidance and next actions with accountable workflow handoff.
Improve
Operational analytics identify recurring issues, compliance gaps, and service bottlenecks.
Operational Outcomes
Animated benchmark signals from government service modernization programs.
0%
Faster first-response time
Residents get directed to the right service path sooner.
0%
Lower coordination overhead
Departments spend less time on manual triage and follow-up.
0%
Faster issue resolution
Requests close faster with policy-grounded routing and escalations.
Benchmark guidance is based on published contact-center AI and 311 modernization outcomes; results vary by implementation and service mix.
Designed for Modern Government Teams
311 Operations
Unify resident inquiry handling, case routing, and service completion tracking.
Public Works
Prioritize field requests, route ownership, and surface SLA risk before delays compound.
Permitting
Guide residents through requirements and reduce permit processing ambiguity.
City Administration
Monitor delivery performance and compliance posture from one command surface.
Case Study Snapshot
A mid-size city deployed CivIQ Guide across 311 and permitting operations to unify resident request routing and policy-grounded responses. Within one quarter, service teams reduced manual triage load, improved first-response coverage, and gained clearer visibility into accessibility and policy compliance gaps.
Municipal Integration Surface
PrimIQ integrates with the systems your teams already use.
Civic Platforms
Salesforce
CRM case records, resident profile context, and service history.
ServiceNow
Ticket workflows, approvals, and operational task state.
ArcGIS
Location intelligence and map-based service context.Collaboration
Microsoft Teams
Cross-department communication and escalation collaboration threads.
Slack
Operational conversations tied to live service workflows.Incident Response
PagerDuty
Escalation ownership, incident timelines, and response coverage.Knowledge
Confluence
Policy references, service documentation, and runbook context.Compliance + Security for Public-Sector AI
Continuous WCAG Monitoring
Track accessibility violations by route, component, and severity with remediation prioritization.
Policy Citation Controls
Ensure AI responses reference approved policy sources and governance-aligned language.
Service QA Guardrails
Audit answer quality and routing accuracy with escalation controls for sensitive scenarios.
Encryption
Encrypt data in transit and at rest across assistant, workflow, and analytics surfaces.
Audit Logs
Maintain traceable records for decisions, escalations, and assistant interactions.
Governance Controls
Apply role-based controls and policy constraints for regulated government environments.
Why AI Assistants Need Policy Grounding
Unverified generative responses create operational risk in government workflows.
Traditional Systems
- Generic responses without policy references.
- Manual routing decisions in disconnected channels.
- Low traceability for compliance and service QA.
CivIQ Guide
- Policy-grounded answers with traceable source context.
- Operational routing connected to service workflows.
- Audit-ready intelligence for governance and compliance teams.
Why Operational Intelligence Matters
Shared Context
Bring policy, requests, and delivery status into one live operational layer.
Coordinated Action
Route owners and escalations automatically so teams act before service levels slip.
Continuous Improvement
Convert resident interaction data into measurable service quality improvements.
Want to quantify impact quickly? Use the ROI Calculator to estimate savings from chatbot deflection and platform automation.
Open ROI CalculatorLOGIQ STACK
The Infrastructure Behind CivIQ Guide.
Operational intelligence fails when systems cannot share context.
Organizations collect operational data but lack a layer that turns signals into coordinated action.
LogIQ Stack solves this by connecting ingestion, reasoning, and workflow activation.
Capture
Ingest signals from APIs, telemetry streams, and operational systems.
Interpret
Normalize context and apply AI reasoning to operational data.
Activate
Trigger workflows, escalations, and coordinated actions.
The LogIQ Intelligence Stack
LogIQ Stack powers intelligence. CivIQ Guide operationalizes it for government teams.
LogIQ Stack
Platform Layer
CivIQ Guide
Government Product
What Makes CivIQ Guide Different
Source Grounding
Responses cite policy and procedural sources instead of generic model output.
Operational Routing
Assistant intent connects directly to department workflows and service queues.
Continuous Analytics
Service trend signals feed improvement loops for staffing, policy, and resident outcomes.
Continuous Service Improvement Analytics
CivIQ Guide surfaces recurring request categories, unresolved service bottlenecks, and policy confusion patterns so teams can prioritize remediation and improve resident outcomes each cycle.
Product Roadmap
Upcoming Module
Q2Resident Follow-Up Copilot
Automated follow-up recommendations for unresolved resident service requests.
Upcoming Module
Q3Department SLA Forecasting
Predict SLA risk by queue volume, staffing, and service type.
Upcoming Module
Q3Multilingual Service Modules
Expanded multilingual assistant coverage for high-volume city departments.
See CivIQ Guide in Action
We map your service workflows, identify integration points, and launch a focused pilot with governance controls.
Typical process: discovery call in week 1, pilot launch in weeks 2-4.